At Sathilab, we are committed to providing high-quality digital marketing services and ensuring customer satisfaction. This Refund Policy explains the terms under which refunds may be provided.
1. Eligibility for Refund
Refunds are only considered under the following conditions:
- If the service deliverables outlined in the signed agreement are not provided.
- If a technical or operational issue on our side prevents us from delivering the agreed services.
- If a refund request is submitted within 1 or 3 days of payment and before the services have started.
2. No Refunds Under Certain Circumstances
Refunds will not be issued under the following situations:
- If the service has been fully or partially delivered as agreed.
- If delays or results are impacted due to incomplete information or lack of cooperation from the client (e.g., delayed approvals, content submission).
- If results differ from expectations due to external factors like market conditions, competition, or algorithm changes.
3. Process for Refund Request
To request a refund:
- Contact us via email at info@sathilab.com with your refund request.
- Provide your invoice number and details about the service purchased.
- Our team will review your request and respond within 7 business days].
4. Refund Timeline
Approved refunds will be processed within 7–14 business days of approval. Refunds will be issued using the original payment method.
5. Cancellation Policy
- Clients can cancel their subscription or service at any time by notifying us at least 15 days in advance.
- For monthly services, cancellation will apply to the next billing cycle.
6. Dispute Resolution
If you are unhappy with our services, please contact us at info@sathilab.com to discuss your concerns before requesting a refund. We aim to resolve any issues to your satisfaction.
Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: info@sathilab.com
- Phone: +91 9931265880
